Hello to the Incaspin Casino Rewards Program, designed solely for our enrolled members in Spain https://incaspins.es/legal-and-affiliates/. This set of terms outlines all you need to know about how the program works, from accumulating points on your favourite games to unlocking exclusive rewards and benefits. By entering our loyalty program, you agree to these rules, so we advise you to read them carefully. Our goal is to deliver a transparent, fair, and engaging experience that recognizes your play and commitment over time. If you have any questions after examining the following sections, please reach out to our support team—we are always here to help.
Security of Your Account and Program Compliance
Ensuring your loyalty account stays secure is a joint responsibility. You are not to share your login details or permit another person to use your account to earn points, as this is a serious breach of the loyalty terms. We consistently monitor account activity for suspicious patterns, such as fast point accumulation from identical betting strategies across multiple accounts or the use of virtual private networks to mask location. Any attempt to create duplicate accounts will bring about the immediate closure of all related profiles and the loss of all accrued points. Spanish members should also be aware that your loyalty profile data is managed solely for administering the program and is never sold to third parties. If you detect unauthorised access, contact support without delay.
Alterations and Termination and Discontinuation
We continually review the loyalty program to ensure it stays just, captivating, and compliant with Spanish and European regulatory standards. As such, we reserve the right to change these terms, adjust earning rates, reorganise tiers, or change the available rewards at any time. Whenever a material change is planned, we will notify all active Spain members via the email address registered on their account at least thirty days before the change takes effect. Minor adjustments that do not negatively affect your existing point balance or tier status may be applied without prior individual notice, but they will always be shown in the updated terms published on our website. Your continued participation after the modification date signifies acceptance of the new rules.
In the unlikely event that the loyalty program is discontinued entirely, we will communicate the effective closure date to all members with at least sixty days’ notice. During the notice period, you will keep full access to your points balance and reward store, and we will urge everyone to spend any points before the final day. Points that remain unused after the program ends will expire and will not be compensated with cash or any other form of credit. We promise that no negative retroactive changes will be applied to points already earned, meaning that your loyalty balance at the time of announcement will remain fully available for redemption until the deadline. Our priority is treating you fairly at every stage.
Tier Benefits and Exclusive Perks
Each membership tier provides a range of exclusive benefits designed to elevate your gaming experience and recognize your loyalty in practical ways. Bronze members enjoy access to weekly prize draws, while Silver and Gold tiers introduce progressively faster withdrawal processing times and increased monthly deposit limits. Platinum members obtain a dedicated account manager who can assist with personalised offers and priority support, plus a guaranteed birthday bonus that is credited automatically during the birthday month. At the Diamond level, we include bespoke event invitations, higher cashback percentages on net losses, and custom withdrawal limits negotiated individually. All tier-specific perks are liable to periodic review, and we may launch seasonal surprises that are activated only for top-tier members, making sure that the program remains fresh and competitive.
Entitlement and Mandatory Enrollment
All joining Incaspin Casino players who have fully verified their account and are based in Spain are immediately signed up in the fidelity program as soon as they make their first real-money deposit and place a qualifying wager. There is no distinct application process or opt-in needed, which means you begin accumulating points from your very first bet. To continue eligible, you must hold a sole active account and make sure that your personal and payment details remain up to date. The program is accessible solely to individuals who are at least eighteen years of age, as stated by Spanish gambling regulations, and any breach of the age requirement will lead in immediate removal from the program.
Employees of Incaspin Casino, its affiliates, and any third-party service providers directly participating in the program’s operation are not authorized to participate. We also keep the right to remove any user who has formerly self-excluded or whose account has been temporarily paused due to responsible gaming steps. Enrolment is individual and non-transferable, and we strictly prohibit the employment of automated scripts or automations to produce fake game behavior. In case we identify any form of tampering, the account will be prone to invalidation, and all earned points will be lost without prior notice. By staying active, you reconfirm your eligibility continuously.
Point Expiry and Confiscation Rules
Unused loyalty points will lose validity if your account remains completely dormant for a duration of one hundred and eighty consecutive days. Dormancy is characterized as no real-money wagers, no deposits, and absence of logins during that period. Once points become void, they are irreversibly removed and will not be restored, even if you subsequently resume play. To keep your balance valid, just log in to your account or place a eligible bet at least once every six months. We send automatic email reminders to Spain members before any points become void, giving you a fair opportunity to redeem them. This expiry colombia.as.com policy guarantees the program remains sustainable for all participants and stops dormant balances from piling up endlessly.
In addition to inactivity-based expiry, we retain the right to confiscate all or part of a member’s loyalty points in cases of proven fraud, collusion, chargeback abuse, or any serious breach of our general terms and conditions. If an account is shut down by the member, any remaining points are confiscated right away and may not be moved to another player or converted to cash. In the same way, accounts closed due to self-exclusion or regulatory obligations will lose all collected points. For partial forfeitures following a minor terms violation, only points earned during the applicable period of misconduct are removed, and we will notify you in writing of the precise adjustment made.
Loyalty Levels and Movement
The loyalty program offers multiple tier levels, beginning from Bronze and progressing up through Silver, Gold, Platinum, and Diamond. Your movement through these tiers is determined by the total number of loyalty points you accumulate over a rolling evaluation period that begins from your enrolment date and restarts at the end of each calendar half-year. As soon as you attain the required point threshold for the next level, your account is promoted automatically, and you will immediately start receiving the increased benefits associated with that tier. Spain members can monitor their current progress and see exactly how many points are needed to reach the next level directly inside the loyalty dashboard.
Tier status is reassessed at the end of each evaluation window, and if you have not gathered enough points to maintain your current level, a soft downgrade will take effect. For example, a Platinum member who no longer fulfils the Platinum point requirement will be moved to Gold rather than sliding all the way back to the beginning tier. This buffer is intended to acknowledge consistent play and give you a fair chance to restore your status during the next cycle. Points collected during a higher-tier period do not become invalid when a downgrade takes place, and any tier-based perks that were already issued, such as birthday bonuses, continue to be valid for the remainder of their validity window.
Collecting Loyalty Points
Loyalty points at Incaspin Casino are earned every time you submit a real-money wager on eligible casino games. The speed at which points accumulate varies by the game category, with slots generally contributing at the highest rate and table games, video poker, and live dealer games adding at a reduced rate that is clearly displayed in the game rules. We do not give points for wagers made using bonus funds, free spins, or any other promotional balances unless explicitly stated otherwise. Points are computed based on the settled wager amount, and they are deposited to your loyalty balance as soon as the game round is settled and confirmed by our system.
To prevent bonus abuse and ensure fairness, we implement a minimum qualifying wager per round to trigger point accrual; bets below this threshold will not earn points even if the outcome is positive. The conversion ratio between euros wagered and loyalty points may vary periodically, and the current rate is always displayed within your account dashboard. Points have no cash value outside the loyalty ecosystem and cannot be bought, sold, or exchanged for real currency. If a game round is cancelled or funds are returned to your balance for technical reasons, the corresponding points will be automatically deducted from your total. All awarded points are rounded down to the nearest whole number.
Exchanging Loyalty Points
Once you have collected a minimum number of loyalty points, you can exchange them for a range of rewards available in the loyalty store. The most common redemption options comprise bonus cash with fixed wagering requirements, free spins on selected slot titles, and at times special merchandise or tournament tickets. Each reward type shows the number of points required and the corresponding terms, so you can make an knowledgeable choice before approving the exchange. Redemptions are processed in real time, and the bonus value, if applicable, is credited to your bonus wallet right away. Please note that bonus cash is subject to wagering conditions before it can be withdrawn, while free spins winnings are typically credited as bonus funds.
Redemption requests are final once submitted, and points spent are permanently deducted from your loyalty balance. We do not permit the combination of multiple vouchers or redemptions to bypass minimum point thresholds, and each reward may only be claimed once per promotional period unless otherwise stated. There is no limit to how many times you can redeem points overall, but daily or weekly caps may be applied to prevent system abuse. If a technical error leads to a reward being issued without sufficient point deduction, we reserve the right to correct the balance and cancel the associated bonus funds. Always examine the specific reward details before confirming.
FAQ
How do I join the Incaspin Casino loyalty program as a Spain member?
You don’t have to sign up as a separate step. Any registered player who completes the full identity check process and makes a primary real-money deposit is automatically enrolled. There is no opt-in fee or sign-up form, so you begin earning loyalty points from your initial qualifying bet. Simply play eligible games, and your status will be tracked in your account dashboard.
Can I combine points from multiple accounts or send them to a friend?
Absolutely not. The loyalty program is exclusively limited to one account per person, and points are cannot be transferred under any situations. Merging points across different accounts, even if they belong to the same home, is prohibited and may lead to forfeiture of points. If you accidentally created a duplicate account, contact support to resolve the matter before attempting any withdrawal.
What occurs to my loyalty points if I fail to play for a long time?
If your account shows no wagering activity, no deposits made, and zero logins for 180 consecutive days, all remaining loyalty points will expire. We dispatch advance email notifications to marca.com Spain members before expiration, so you have time to avoid forfeiting your points. A single sign-in or a small qualifying wager is adequate to reset the inactivity timer and protect your points.
Do tier-based benefits like faster withdrawals apply immediately after upgrading?
Yes. As soon as you accumulate enough points to attain a higher tier, your benefits take effect automatically and can be used right away. For example, if you attain Gold status, faster withdrawal processing times apply for all pending and future cashout requests. There is no waiting period, and your upgraded status shows instantly in the loyalty dashboard.
Are there any restrictions on which games count towards earning points?
Most real-money casino games add to point accumulation, but contribution rates differ. Slots typically earn points at the full rate, while table games, video poker, and live dealer games may accumulate at a lower percentage. Wagers placed with bonus funds or free spins do not qualify from earning loyalty points. You can always verify the exact contribution rate for a specific game in its information section.
In what way can I check my current loyalty point balance and tier progress?
Your up-to-date point balance, tier status, and the number of points needed to achieve the next level are all visible in the loyalty section of your account dashboard. This area also lists any active benefits and links to the reward store. We suggest examining your progress regularly, especially before the half-year tier reassessment, so you can organize your redemptions and maintain your status.